Overview
Refunds are processed according to our fair dispute resolution process, ensuring both parties are treated fairly.
Refund Eligibility
Incomplete Work
When deliverables don't meet agreed specifications
Project Cancellation
For projects cancelled before completion
Quality Issues
When work doesn't meet quality standards
Refund Process
1
Submit Request
File a refund request through your project dashboard
2
Review
Our team reviews the request and project details
3
Resolution
Decision made based on project terms and evidence
Processing Times
Standard Processing
3-5 business days after approval
Need Help?
Our support team can help with refund requests and questions.